The Sanctuary BNE – FAQ Guide

Shipping & Orders

Q: When will my order be shipped?
A: Within 24-36 hours of placing your order, we make sure its packed and on its way. We make every effort to fulfil orders as quickly as possible!
Q: Where do you ship to?
A: We currently send out our good-vibe items to Australia, New Zealand, the UK, and the US.
Q: What currency are the prices in?
A: All prices are in Australian Dollars (AUD). You can use the currency selector at the bottom of the page to view prices in your local currency.

Q: Is your Greenstone authentic?
A: Absolutely! Every piece we sell is authentic New Zealand pounamu, hand-carved by trusted suppliers in Aotearoa and shipped from Australia. You’re getting the real deal — genuine greenstone, not a knockoff — packed with aroha and meaning from home.
Q: What is the meaning behind the Greenstone designs?
A: Each Greenstone (pounamu) shape carries unique significance: - Toki - strength, courage, determination - Koru - new beginnings, growth, harmony - Roimata (drop) - healing, comfort - Twist - bond of love and friendship You'll find more details on each product page, or feel free to contact us for a recommendation.
Q: Does Kama Perfume really smell as good as I remember?
A: Oh, it sure does! It's the same iconic scent Kiwis have loved for decades. One whiff and you're instantly transported back.
Q: What does Kama perfume smell like?
A: Kama has a rich, earthy floral scent with warm, slightly spicy undertones. Many describe it as nostalgic, grounding, and unforgettable.
Q: Can I wear my Greenstone every day?
A: Yes! Greenstone is durable and meaningful; many wear theirs daily. Just take it off before showering or swimming to protect the cord.

Q: Where can I buy Kiwi gifts in Australia?
A: You can buy Kiwi gifts in Australia right here at The Sanctuary BNE. We’re a Brisbane-based online store specialising in authentic New Zealand greenstone (pounamu), Kama perfume, crystals, jewellery and nostalgic Kiwi-inspired gifts — all shipped fast across Australia.
Q: Do you ship New Zealand gifts from Australia?
A: Yes! Everything is shipped directly from our Brisbane studio. This means fast delivery anywhere in Australia with no international delays or customs issues.
Q: What are the best Kiwi gifts for someone who misses NZ?
A: Our most popular Kiwi gifts include greenstone (pounamu) jewellery, Kama perfume, NZ-inspired crystal pendants, Little Taonga jewellery and gift-ready pieces that feel like a little slice of home.

Q: Do you offer gift wrapping?
A: Yes! Most of our items already come beautifully packaged. We also offer optional gift boxes and handwritten notes just leave a message at checkout.
Q: Can I send a gift directly to someone?
A: Absolutely just enter their shipping address at checkout. Well leave out the receipt and can handwrite your note too.
Q: Do you offer gift vouchers?
A: We sure do! You'll find them in our 'Gift Cards' section. They're emailed instantly perfect for last-minute presents.

Q: Where are you based?
A: Were based in Brisbane, Australia but our roots are firmly in Aotearoa. We ship worldwide.
Q: Are your products NZ-made?
A: Many of our pieces are made or designed in New Zealand including Little Taonga, Heartwood jewellery, and Greenstone carvings.